Shipping & Returns  Policy

We stand behind the quality of every jar we produce. If there's a problem with your order, please contact us within 7 days of delivery. We'll review the situation and work with you to find a fair resolution.

Shipping Policy

Thank you for shopping with Connie's Pickled Fruit! We take great care in packaging every order to ensure your products arrive safely and ready to enjoy.

Processing Time

• Orders are typically processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

• During holidays or promotional events, processing times may be slightly longer.

Shipping

We ship throughout the United States using trusted carriers such as USPS, UPS, or FedEx.

Once your order ships, you will receive a confirmation email containing your tracking number.

Delivery times vary depending on your location and the shipping service selected at checkout.

Tracking Your Order

All shipments include tracking.

Once the carrier marks your package as delivered, responsibility for the package transfers to the customer.

Please use the tracking information provided to monitor your shipment.

Delivery Issues

If your tracking information indicates your package has been delivered but you cannot locate it, please:

• Check around your property.

• Check with neighbors or household members.

• Contact the shipping carrier directly.

Because every shipment includes tracking and delivery confirmation, Connie's Pickled Fruit is not responsible for packages confirmed as delivered by the shipping carrier, including deliveries with GPS location and/or photo confirmation.

Unfortunately, we are unable to replace or refund orders that have been marked as successfully delivered.
If the package is refused or returned because it wasn't picked up and/or signed, the customer pays for reshipping.
 

Damaged Orders

We carefully package every order, but shipping accidents can occasionally happen.

If your package arrives damaged:

• Contact us within 48 hours of delivery.

• Include your order number.

• Include clear photographs of:

  • The damaged jar(s)

  • The shipping box

  • Packaging materials

  • Shipping label

We will review each case individually and work toward a fair resolution.  
 

Incorrect Orders

If you receive the wrong item, please contact us within 48 hours of delivery.

We'll make it right as quickly as possible.

Warm Weather Shipping: During periods of extreme heat, products may arrive warm but are generally safe to consume if the safety seal is intact. Refrigerate after opening.

Returns & Refunds

Due to the nature of our products, all food sales are final.

For food safety reasons, we cannot accept returns of opened or unopened food products.

We do not offer refunds for:

• Packages marked as delivered by the shipping carrier

• Orders shipped to an incorrect address provided by the customer

• Delays caused by the shipping carrier

• Customer taste preferences

• Improper storage after delivery

Exceptions

If your order arrives:

• Broken

• Defective

• Incorrect

Please contact us within 48 hours of delivery.

We may offer a replacement or other appropriate resolution at our discretion.
 

Incorrect Shipping Address

Please verify your shipping address before placing your order.

Connie's Pickled Fruit is not responsible for orders shipped to an incorrect address entered during checkout.

Return Instructions

If our customer service team requests that a product be returned:

1. Contact us within 7 days of delivery.

2. Wait for return authorization before shipping anything.

3. Do not return products without authorization.

4. Pack the item securely.

5. Include your order number.

Unauthorized returns may be refused.

Contact Us

Questions about your order?

We're happy to help.

Please contact us through our Contact Us page, and we'll respond as quickly as possible.

Thank you for supporting Connie's Pickled Fruit!